Frequently Asked Questions
Shipping Questions
Typically, orders are processed within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed on holidays or weekends will be processed on the next business day.
Once your order has been processed by our warehouse, it is submitted for Shipping, which typically takes 3-7 business days and is fully dependent upon our shipping carrier (USPS). As a reminder, processing time is separate from shipping time.
During the holiday season, processing and shipping times may take longer than usual. We encourage you to visit the USPS website to learn more regarding key shipping deadlines. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.
*Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
All of our orders ship via USPS, with their shipping time typically being 3-7 business days. After your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been shipped.
Once your order is processed and shipped, you will receive a tracking number. Please give the tracking number 24-48 hours to update. If your order’s tracking number does not show activity or movement for more than 5 business days, please contact our Customer Service team to investigate.
Exodus Enterprises is not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider opening a claim with USPS here. Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. Please note that Exodus Enterprises is not liable for missing packages, whether they are marked as delivered or not.
We understand that some carriers may scan a package as “Delivered” while it is still out for delivery and that it may take as long as 4 business days for the package to physically arrive at its destination. If after those 4 business days,
your order shows as “Delivered” and you have not located your package, please contact our Customer Service team for assistance.
You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order is placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, you may reach out to support@exoclub.com.
You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Exo Club email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in two separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your ExoClub Order”.
Please reach out to support@exoclub.com for any questions.
When your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Once you are notified that your order has shipped, it is in the hands of USPS, meaning they are responsible for any shipping issues that may arise.
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, once your order has been processed and begun shipping, we will not be able to adjust or change any customer details about the order.
If your billing and shipping address are different please be sure to click the box in checkout indicating this so you can enter your preferred shipping address. If you do not input a shipping address different from billing it will be shipped to your billing address and we will not be liable for any packages sent to the incorrect address and we are unable to edit this information after your order is submitted for processing.
Important: Please double-check your name, address, and all other details before submitting your order. If you input an incorrect address and the package has shipped, there is nothing Exodus Enterprises can do for that order.
We are unable to change, remove, or modify any product after you have completed the purchase. If you placed an order for a wrong product you can contact our customer support team and we can cancel and refund your order. You can then place an order for the correct product. If your product has shipped we are unable to cancel or refund your order.
If there are any issues upon arrival of your package, please reach out to our Customer Service Team! You can contact them at support@exoclub.com. Please include your full name used to place your order, order number, detailed explanation or description, and photos of the issue in the email. This will ensure we have all the information necessary to help our team troubleshoot and quickly find a solution.
Our Customer Service Team is available Monday-Friday, from 8:00 am to 4:30 pm, and will normally respond within 2 business days.
Product Questions
You will need to use a 510 thread device that’s used to vape distillate. You can find the battery at most smoke shops or at an online retailer.
Note: We currently don’t carry any 510 thread batteries.
If your Disposable or Cartridge becomes clogged you can try troubleshooting the issue with some helpful tips that are outline in this helpful blog: Unblocking Your Cartridge or Disposable
Although all of our products are classified as Hemp with less than 0.3% Delta 9, they still use a type of THC. Unfortunately, most drug test are searching for traces of THC, and can’t distinguish the different types of THC that is in your system.
Therefore, if you’re subject to frequent drug testing we recommend you either take a break from using our products or not using our products since it might cause you to fail a drug test.
Most of our devices come with a pre-heat function that allows you to heat up the distillate in order to have a better experience. This is how the pre-heat functions works.
- Click pre-heat button 5 times to turn on.
- Click 2 times to pre-heat.
- Click 5 times to turn off.
Our Disposables do not come with a charging cord. However, most of our devices use either a USB-C cable or Micro USB.
